Frequently Asked Questions
Everything you need to know about shopping with Solid Gold.
What materials are used in Solid Gold jewelry?
We use premium 14k and 18k solid gold, ethically sourced gemstones, and high-quality sterling silver. Each piece is designed for longevity and will not tarnish or turn your skin green.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that custom-engraved pieces and earrings are final sale due to hygiene and personalization.
Are your diamonds ethically sourced?
Yes, we exclusively work with suppliers who adhere to the Kimberley Process, ensuring all our diamonds and gemstones are conflict-free and responsibly mined.
Do you offer a warranty on your jewelry?
Every Solid Gold purchase includes a lifetime warranty against manufacturing defects. If your jewelry experiences any structural issues, we will repair or replace it free of charge.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to follow your package's journey in real-time.